Shipping

Shipping costs

Depending on the country of delivery and the amount of your order, shipping and handling charges may apply. In the table below, select the country for which you would like to obtain information about these charges. All shipping costs are only valid for the mainland. For islands and special areas, additional costs are charged. The exact shipping costs will be displayed at the checkout.

Hong Kong SAR China

Delivery

The delivery method is determined according to the volumetric weight and fragility of the items ordered. Deliveries per pallet are made by prior agreement with the carrier. The condition of the pallet and its content must be checked in the presence of the carrier. Any damaged or missing item must be reported to the carrier before signature, or to xTWO GmbH within 24 hours. In the event of damage or anomaly discovered upon receipt, and in order to ensure that your complaint is properly dealt with, you agree to provide all documents requested by xTWO GmbH (photographs, honour statements, copies of documents, etc.).

Packages are delivered to the delivery address indicated when placing the order. Orders per pallet to be delivered to overseas departments, islands or outside the EU are sent to the port designated with our services (incoterm CFR*). You must take care of customs formalities, any additional costs, the collection of the goods at the port and delivery to the desired address.

xTWO cannot inform you about the tax rates and customs charges in your country.We advise you to check local regulations before finalizing your order. In principle, orders are shipped by ship (Incoterm CFR*). If you would like air freight delivery, please contact our services. Incoterm CFR: Loaded in the boat, delivery to the port of departure, charges paid up to the port of arrival, without insurance for transport, not unloaded from the ship at destination (unloading charges are included or not according to the liner term at the port of arrival).

If the volumetric weight is higher than the actual weight, additional shipping costs will be charged. (Volumetric weight = Length * Width * Height (cm) / 6000 or 5000, depending on the carrier). We will contact you if there are additional charges to be paid before delivery.
Please note that ALL customs charges and other taxes are the responsibility of the customer.

Note:

- Shipments outside Europe are made by sea freight (Incoterm CFR*). Shipments by air freight are available upon request.
- Please note that ALL customs charges and other taxes are under the buyers responsibility.
- Shipping cost at the end of the shopping cart is not final for island and non-EU countries. If you are due to any extra shipping payment, our customer representative will contact you as soon as the order is packed.

Order status

Following your purchase, you will be informed by email of the status of your order and its progress.

Damage and losses related to transport

Despite all precautions taken for packing and transport, and although this is very rare, some packages may be damaged or lost during transport. Please check the condition of your goods upon receipt, indicate any damage to the signature and follow the following procedure:- Damage related to transport: if the packaging is damaged, this presumes possible damage to the articles. We invite you to mention the condition of the packaging upon receipt of your order. If damage to the items is apparent, please refuse delivery (this will facilitate the claim and return of the damaged goods).
- Shipping Losses: please check that your order is complete upon receipt and report any missing items immediately. It may also be a partial delivery. If you have any questions or complaints, please contact our customer service per email.